Payment

1. Payment for all services shall be made in two parts, partial upfront as a deposit, and the remaining upon project completion and client approval.
2. The final invoice will be sent to the client once the project is completed and approved.


Revisions:

1. Website Design: The client is entitled to upto 2 revisions during the website design process until the client is satisfied with the final design.
2. Logo Design: The client is entitled to up to 5 revisions on the logo design project until the client is satisfied with the final design.
3. Graphic Design (Flyer, Business Card, Envelope, Company Letterhead, Thank You Card): The client is entitled to 2 revisions for each graphic design project.
4. Video Services (Logo Reveal Video, Business Promo Video, Branding by Models Video): These services have a zero revisions policy, and the client should provide clear instructions and preferences before the project starts.


Intellectual Property:

1. The client retains full ownership and intellectual property rights to the final designs and materials provided by Hatchling Solutions for commercial use, including branding, marketing, and product packaging.
2. Hatchling Solutions retains the right to use the final designs for promotional purposes, including but not limited to portfolio presentations and advertising.


Deadlines:

1. Hatchling Solutions will make every effort to meet the agreed-upon deadlines for the project.
2. If any changes or additional requests are made by the client that extend the timeline, Hatchling Solutions reserves the right to adjust the deadline accordingly and communicate any revised timelines to the client.


Communication:

1. The client and Hatchling Solutions shall primarily communicate through email or the Hatchling Solutions’ designated communication channels.
2. Hatchling Solutions will make reasonable efforts to respond to all client inquiries within 48 hours during regular business days.


Refunds:

1. Once the project has been completed and approved by the client, no refunds shall be issued.
2. In exceptional circumstances, if Hatchling Solutions fails to deliver the agreed-upon services, a refund may be considered on a case-by-case basis.


Limitation of Liability:

1. Hatchling Solutions shall not be liable for any damages or losses arising from the use of the provided designs or services, including but not limited to any indirect, incidental, or consequential damages.


Confidentiality:

1. Hatchling Solutions shall maintain the confidentiality of all client information and shall not disclose any sensitive or confidential information to third parties, except as required by law or with the client’s written consent.


Termination of Agreement:

1. Either party may terminate this agreement at any time by providing written notice to the other party.
2. In the event of termination, Hatchling Solutions will retain all rights to the final designs and completed work, and the client will be responsible for payment in full for any work completed up to the point of termination.


Governing Law:

1. This agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which Hatchling Solutions is located.


Entire Agreement:

1. This agreement constitutes the entire agreement between the client and Hatchling Solutions and supersedes all prior negotiations, representations, understandings, and agreements, whether written or oral.